FAQ

Frequently Asked Questions

Reservations and Payment

      • Is there a minimum stay?
        • Yes, we have a 2-night minimum. We have a 4-night minimum for all of June and July. We also have a 4-night minimum for the following major holidays: Memorial Day, Labor Day, Thanksgiving, Christmas, and New Years.
      • How do I check availability and book a reservation?
        • Call our office at (928) 282-2999, or email us at This email address is being protected from spambots. You need JavaScript enabled to view it. for general information and questions. Reservations can only be made over the phone.
      • Is there a deposit required to book?
        • Yes. At the time of booking, we require a 1 or 2 night deposit depending on the number of days you are staying. If your reservation is 2-3 nights, we require a 1 night deposit. If your reservation is 4 or more nights, we require a 2 night deposit. For major holidays (Memorial Day, Labor Day, Thanksgiving, Christmas, the days between Christmas and New Year's, and New Year's), we require full payment for the entire reservation, and this is due 60 days prior to your arrival date. Any deposit is refundable before the cancellation deadline (see below for more details), but is not refundable once the deadline has passed.
      • How can I pay?
        • We accept all major credit cards (Visa, Discover, Mastercard, Amex), checks, and cash.
      • What is the pricing for the houses?
        • It depends on each house - please click here to view the prices for each house per night before taxes. These prices are for 1 or 2 people; any extra person would be $25 per night plus tax. Little people ages 6 and younger are free. 
      • Are there any discounts?
        • No, we do not provide any discounts. We try to keep our rates very low as it is to allow everyone to stay with us. We sometimes have promotions or giveaways on our social media - follow us on Facebook and Instagram to stay up to date.
      • Is there a resort fee or any additional charges?
        • No, we do not have any resort fee. There is the nightly rate for 2 people, any extra person charges, the refundable pet deposit, and taxes. Everything else, including parking, firewood, and property use, is all included.
      • What is the cancellation policy?
        • For all reservations except holidays, there is a 30-day cancellation deadline. This means that to cancel the reservation with no liability and to receive a refund of your deposit, you must do so at least 30 days before your arrival date. If you cancel within that 30-day period, you will be financially responsible for all nights, unless they are rebooked by someone else. For holidays (Memorial Day, Labor Day, Thanksgiving, Christmas, the days between Christmas and New Year's, and New Year's), we have a 60-day cancellation deadline. Only the person who made the reservation can call us to cancel.

The Houses

      • Are there any houses that are handicap accessible?
        • Yes. Mary’s House is ADA approved. The Chalet House is not ADA certified, but is also recommended for handicapped persons, because it is all on one level with no steps.
      • Do the houses have wifi or tv?
        • No, none of the houses have wifi or tv. We have plenty of games and books in the office for your entertainment. There is also a cafe within walking distance of us with free wifi.
      • Do the houses have kitchens?
        • Yes, every house has a full sized kitchen with everything you'll need to cook with. They all have a fridge, microwave, stove, oven, pots and pans, utensils, and cooking gadgets. There is a charcoal barbecue outside for your use.
      • Do the houses have tubs or showers?
        • Almost all of the houses have a bathtub-shower combination. The Cook House is the only house with a whirlpool tub in addition to a shower, and the Overlook is the only house with a shower but not a tub.
      • What are the times for check in and check out?
        • Check in is after 3 p.m., and check out is before 11 a.m.
      • When is the latest time I can check in?
        • We will be in the office until 7 p.m., but you can check in later than that. We will set up a late arrival envelope for you, with key and map, and put it on our office door. Simply come to the office, get the key and directions, and make yourself comfortable in your house.
      • Do you allow smoking on the property? In the houses?
        • Smoking/vaping is not allowed inside the houses. You can smoke/vape outside on your private patio.
      • Is there daily housekeeping service?
        • No, but you may exchange towels/linens at the office as needed, as well as get more toilet paper, paper towels, soap, etc.

Things to Do

      • What is there to do at the resort and in the area?
        • There are many hiking trails nearby, as well as Oak Creek mere steps from your house to swim and fish in. For detailed descriptions about hiking and fishing, please click here. We have many games and books available at our office for your entertainment, including outdoor games that you can play on our large grass lawn. Sedona and Flagstaff offer many things to do: art galleries, restaurants, jeep tours, breweries and wineries, shopping, movies, historical sites, etc.
      • Are you close to Slide Rock State Park? West Fork Hiking Trail?
        • We are 2 miles away from Slide Rock State Park, and 1 mile away from West Fork.
      • Does Oak Creek run continuously? Does it ever dry up?
        • Oak Creek runs continuously year round. It never drys up, and is always around the same flow and temperature. 
      • Are there any restaurants close to you?
        • The closest is a cafe 1/4 mile north of us at The Butterfly Garden Inn, which also has essential grocery items. There is also a restaurant 1 mile south of us at Junipine Resort, and a cafe about miles south of us called Indian Gardens. After that, there are many restaurants and full grocery stores in Sedona and Flagstaff. The office staff would be happy to make recommendations for you.

Pets

      • Do you have pet-friendly houses?
        • Yes - all but 4 of our houses are pet-friendly. The houses that do not allow pets are: The Overlook, The Chalet House, Mary’s House, and The Oak House. We keep these houses strictly pet-free in order to accommodate for allergies.
      • What pets can I bring?
        • You can bring up to 2 pets, and this includes dogs, cats, birds, etc. Of the 2 pets you can bring, both must be under 50 pounds.
      • Is there a fee for pets?
        • We do have a non-refundable $25 pet fee per pet, due at the time of check in. We will have you sign a form where you agree to our pet policies: to keep the pet leashed at all times, to not leave the pet inside the house unattended if it tends to bark, to clean up after your pet, and to cover furniture/bedding with sheets to prevent pet hair from getting on furniture/bedding. The pet/pet owner may be not allowed to return if there is any infraction of this policy.

Transportation and Directions

      • How do I get to the resort?
        • Coming from Sedona: Travel north on highway 89A for 10 miles (into Oak Creek Canyon from Sedona). You will see our large sign on the right side of the road, and the driveway is on the left. Keep an eye out for Junipine Resort: they will be 1 mile before us on the left side. Drive over our low-water crossing and come to the office.
        • Coming from Flagstaff: Travel south on highway 89A for 17 miles past the freeway exit for Oak Creek Canyon. You will see our large sign on the left side of the road, and the driveway is on the right. Keep an eye out for The Butterfly Garden Inn - they will be 1/4 before us on the left hand side. Drive over our low-water crossing and come to the office.
      • How close are you to Sedona? Flagstaff?
        • We are 10 miles north of Sedona, and 17 miles south of Flagstaff.
      • What is the nearest airport?
        • Phoenix Sky Harbor airport is 2 hours south of us. For a fee, there is a shuttle that can take you up to Sedona/Flagstaff, but we recommend renting a car.